Exchange
We understand that sometimes you may want to exchange your product for a different item. At Binsaura.com, we make exchanges simple and customer-friendly.
1. Exchange Eligibility
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Exchanges are accepted within 2 days of delivery.
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The product must be in unused, original condition with tags and packaging intact.
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An unboxing video must be shared as proof.
2. Exchange Charges
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Customers requesting an exchange must pay a delivery charge of ₹150.
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This covers pickup and reshipping of the new product.
3. How to Request an Exchange
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Contact us within 2 days of receiving your product.
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Share your order ID, product details, and unboxing video.
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Our team will confirm eligibility and guide you through the process.
4. Conditions for Exchange
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Exchange requests made after 2 days will not be accepted.
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Only one exchange is allowed per order.
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Exchanges depend on stock availability. If the requested product is out of stock, you may choose a refund (subject to return policy).
5. Non-Exchangeable Products
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Custom-made or personalized jewellery.
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Products without original packaging.
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Items damaged due to customer mishandling.
6. Delivery Timeline
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Once we receive the product for exchange, the replacement is shipped within 3–5 business days.
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Delivery time depends on your location.
7. Support for Exchange
If you need help, reach us at:
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Email: info@binsaura.com
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Phone: +91 7666572252
We want your shopping experience to be smooth and flexible. Our exchange policy ensures you always get the jewellery you truly love.